Submit PCC

1Getting started
2Who is your complaint about?
3Your complaint
4Your details
5Review and submit

Getting started with a complaint

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Before making a complaint, take steps to raise your concern directly with the member. Try working with the member to fix the problem and give them an opportunity to explain or propose a solution. If you can't reach a satisfactory outcome, fill out this complaint form.

You'll need to tell us:

Who your complaint is about
What you think has occurred
Basic personal details

You'll need to attach any relevant documents as evidence to support your complaint. If there is insufficient evidence your complaint may be dismissed.

There are four sections to complete. You will be unable to save the form if it is incomplete.

The form takes an average of 15 - 20 minutes to complete. For some people, it may take longer due to internet connections, or how detailed your complaint is.

Unsure if you can make a complaint?

Learn more about the complaint process

What does your complaint relate to?

Is the engineer in question a member of Engineers Australia?

If you aren't sure, our Customer Engagement Team may be able to assist you - 1300 653 113.

Unfortunately, we can't look into your complaint as it is outside of our jurisdiction. Engineers Australia only has authority to investigate complaints about its members or those registered on the National Engineering Register. You may wish to seek advice from the regulatory body in the state or territory where the engineer's work was conducted. Visit our Australian regulatory bodies related to the building.

Have you tried contacting the member?

Taking steps to raise your concern directly with the member and giving them an opportunity to explain or propose a solution may resolve your matter.

Are there any current legal or external proceedings in relation to this matter?

Unfortunately, we are not able to consider the matter until any legal proceedings or external reviews are complete. Once these proceedings have been finalised, and if you wish to continue with this complaint, please contact us again after this time.

Please note: If you intend to initiate legal proceedings or an external review relating to this matter—either before or during Engineers Australia's investigation—you must notify us as soon as possible. In such cases, Engineers Australia is required to pause its investigation until all external or legal matters are resolved. Please ensure you keep us informed of any developments throughout the process.